At RDPAura.com, we strive to provide the best possible service. However, if you are not completely satisfied with your purchase, we offer a 24-hour refund policy under the conditions outlined below.
Eligibility for Refund
- Timeframe: Refund requests must be submitted within 24 hours of your purchase. After 24 hours, we are unable to offer a refund.
- Service Usage: To qualify for a refund, the RDP service must not have been used beyond initial access. If significant usage or data transfer has occurred, we reserve the right to deny the refund request.
- Technical Issues: If you encounter technical issues that prevent you from accessing or using our service, and our support team is unable to resolve the issue within the 24-hour period, you may qualify for a refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number, the reason for your refund request, and details of any issues you’ve encountered.
- Resolution Attempt: Our support team will review your request and may attempt to resolve any issues before processing a refund.
- Refund Processing: If your refund is approved, we will process it within 5-7 business days to the original payment method.
Non-Refundable Situations
We do not offer refunds in the following situations:
- Refund requests made after the 24-hour window.
- Services that have been actively used beyond testing or initial login.
- Violations of our Terms of Service, such as misuse or abuse of the RDP servers.
- Change of mind or accidental purchases after the 24-hour period has passed.
Contact Us
If you have any questions about our refund policy or need assistance with your purchase, feel free to contact our support team at:
📧 [email protected]